Tuesday, June 7, 2011

Security Hell: Cruise Passengers Tell of Seven-Hour Security 'Revenge' Nightmare

There were about 2,000 people on the quayside with only eight immigration people.
“They were just doing basic checks to begin with but after the argument we had to do full finger prints on left and right hands and all the biometric stuff.
"Then their computer system broke down but no one was bothered about helping us.
“A couple of people struggled to control their bladders and someone said they'd suffered a prolapsed disc.”
He emphasized that he did not blame the liner for difficulties, but in a letter to the captain he vented his feelings about the immigration procedures adding: “We are holiday makers, here to try and enjoy ourselves - we are not potential inmates of Guantalamo Bay, and should not be treated as such.”
A spokeswoman for the company insisted that passengers were kept on the vessel to prevent them queuing for more than about an hour.
She added: “The delay in immigration procedures was largely to blame on issues with the Customs and Border Protection (CBP) computer systems, not aided by the verbal approach that a minority of our passengers, clearly frustrated by this delay, took with the local immigration officers.

“The US has a record for the most stringent and thorough security and entry requirements in the world, and they felt the need to enhance their security checks further, which they have the power to do.”
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